Home ShopFrequently Asked Questions (FAQs)

Frequently Asked Questions (FAQs)

KrollConsultants Frequently Asked Questions (FAQs)

Request a Quote and Purchase

Do I need to sign in or register to submit an online request for quote?

Yes. You need to login to your KrollConsultants account to submit a Request for Quote. If you don’t have an account, please register.

Do I need to sign in or register to make an online purchase?

Yes. You need to login to your KrollConsultants account to make an online purchase. If you don’t have an account, please register.

Payments

What are my payment options?

There are two payment options you can choose from to make your online purchase:

  • Use your PayPal account
  • Get an invoice and make a direct bank transfer

Returns and Refunds

My Account

How do I change my account information?

When you are logged-in to our website, go to My Account page, and update your information under the Addresses and Account Details tabs.

What do I do if I forgot my password?

Lost your password? on My Account page, just press the Lost Your Password? link and enter your username or email address. You will receive a link to create a new password via email.

Technical Issues

What do I do if I encounter issues with using your shop?

We want to help you solve any issue with our shop as quickly as possible. Please Contact Us if you are experiencing any difficulties with our website.

Can't find the answers you are looking for? We're here to help. Please do not hesitate to Contact Us for any question or inquiry.

Rivki Polatz - Company Administrator and customer happiness officer | KrollConsultants

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